Refund and return policy


1. BACKGROUND

BELPAY.IO guarantees to our users right for refund, in such cases if user is not satisfied with the quality of the provided services. Furthermore, BELPAY.IO declares that its user has the right to change his/her mind in case if the User’s Account was already funded and to request his / her funds to be returned.

BELPAY.IO treated every Refund and Return with great care and skill.

Note:

  •  Return Policy concerns exclusively Transaction fees and Users’ Funds.
  •  This policy does not cover any transactions between the User related to purchase-sale of crypto-currencies, as well as GHS.
  •  We, BELPAY.IO assist our Users in case of any disputes related to refunds of purchased crypto-currencies and GHS in the best possible way.
  •  Refunds and Returns in excess of the original amount are prohibited.

2. DEFINITIONS

1.    Banking Day : ( cf. Payment Policy).

2.    Business Day : means every official working day in the United States.

3.    Chargeback : means return of our User’s money by his/her Issuing Bank due to the disputed and/or fraudulent transaction.

4.    Eligibility Criteria : means the set of requirements for Refund or Return.

5.    Funding : ( cf. Payment Policy).

6.    Return Form : means the BELPAY.IO’s form to be completed by the User, who has requested Funds to be returned.

7.    Funds : ( cf. Payment Policy).

8.    Issuing Bank : means the bank that has issued payment card to the User as Cardholder.

9.    Refund original amount : means the precise amount of Transaction fee deducted from the amount of certain User’s Transaction.

10.  Refund Form : means BELPAY.IO.IO’s form to be completed by the User, who has requested the Refund.

11.  Refund : means giving back the amount of Transaction fee paid by the User with regard to certain Transaction.

12.  Return original amount : means the precise amount of the User’s Funds accumulated on his/her Account.

13.  Return : means giving back the User’s Funds transferred to Account.

14.  Transaction Charges : means any fee charged by a bank/financial institution upon processing a valid refund request.

All other terms and definitions in this Refund Policy are used in the same meaning as under the Terms of Use.

3. GENERAL CONDITIONS

Every User who has paid for the BELPAY.IO services i.e. paid a processing fee may request a Refund as the eligibility criteria as further set out herein.

Refund/Return of funds will only be considered where the User complies with the eligibility criteria in full We BELPAY.IO shall have the right, in its sole discretion , to decline or cancel a request of Refund / Return if User fails to meet out the eligibility criteria.

There is a Return/Refund form, which is must to complete and send the form to the BELPAY.IO’s support address. A Refund applicant can obtain the Refund/Return form under request sent to Support@belpay.io

To prevent Prohibited Conduct, all information and payments related to Refund/Return may be verified by BELPAY.IO. In such case, BELPAY.IO may request the applicant to submit certain documents, including, but not limited to, identification documents, copy of the applicant invoice and payment card or/and any other prove of the fact that disputed payment was made. In case the applicant fails to submit appropriate requested documents or information within three days upon the BELPAY.IO request or in case of any doubts related to authenticity of documents, BELPAY.IO shall have the right to decline the Applicant/User Refund request.

As soon as the submitted documents are verified, BELPAY.IO shall process the Refund/Return form. Response times will vary depending on the reason for request. 

NOTE: Submission of Refund Form/Return Form does not guarantee that the User’s request will be satisfied.

4. REFUND ELIGIBILITY CRITERIA

(i) All requests for Refund will only be accepted where notice/request is received by BELPAY.IO no later than forty-eight (48) hours after made Transaction.

(ii) Notice/request mentioned in para (i) above should be provided to BELPAY.IO by completing Refund Form.

(iii) Completed Refund Form should be sent to the BELPAY.IO electronic address with ' Refund Request’ in the subject line.

5. RETURN ELIGIBILITY CRITERIA

(i) All requests for Refund should be provided to BELPAY.IO by completing Return Form.

(ii) Completed Return Form should be sent to the BELPAY.IO electronic address with 'Return Request’ in the subject line.

(iii) BELPAY.IO provides the Refund/Return using the same means of payment as the User used to pay, unless the User expressly agrees otherwise.

6. PROCESSING TIMELINE

As the date of receipt of Refund/Return Form, BELPAY.IO shall process the request within fifteen business days. BELPAY.IO shall contact the Applicant/ User for further information ( if required) and the User/Applicant shall provided such information as soon as possible but in any case no later than fourteen days of following such request.

BELPAY.IO shall notify its final decision on Refund/Return to its User by email.

  • within fifteen (15) Business Days following the receipt of the last requested additional information or document
  • within twenty (20) Business Days following the receipt of Refund Form/Return Form if no further information or document is requested.

Refund/Return will be processed without undue delay, and in any event within fourteen (14) days beginning with the day on which the BELPAY.IO agrees that the User is entitled to a Refund/Return.

The User will have no Refund/Return:

  • When requested by BELPAY.IO to do so, the User fails to provide BELPAY.IO with information or/and document(s) within the terms set herein.
  • If BELPAY.IO suspects that the User has, or is, engaged in, or have in any way been involved in, fraudulent or illegal activity, including Prohibited Conduct.
  • There is no ground for Refund/Return.

NOTE: BELPAY.IO reserves the right to lock the User’s Funds while Refund/Return investigation is in process, which means that the Funds could not be accessible during such investigation.

7. CHARGEBACKS

BELPAY.IO expects the User to contact BELPAY.IO to resolve any problem related to his/her payment before making any chargeback request. This Section does not affect any rights and/or claims, which the User may have against the financial institution/bank.

BELPAY.IO will look into the chargeback requests made the User and will inform the User’s Issuing back whether any Transaction or service has been cancelled.

8. MISCELLANEOUS

Any changes occurred upon processing the Refund/Return, shall be borne solely by the User and such charges will be deducted from the final Refund/Return payment.

This policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund/Return policy are subject to change by BELPAY. IO. BELPAY.IO will make official announcement in case of any amendments and these changes will come into action after BELPAY.IO has given official notice.

Every User, use the services of BELPAY.IO to be bound to New Refund/Return policy. If the User does not accept the revised Refund/Return Policy, he/she should not continue to use BELPAY.IO services.