Privacy policy


BELPAY.IO and its affiliated (hereinafter, “BELPAY.IO”, “we”, “us”, or “our”) are committed to respecting and protecting your privacy.
This privacy policy together with our Terms and condition of Use governs our collection, processing and use of Users personal information.
Personal information means information which identifies your personality i.e your name, address, email address, trades etc.

The purpose of this Privacy Policy is to inform you of:

  1. Who we are and how you may contact us;
  2. Kinds of information like what information we may collect from you, what we do with this information, how we use this information etc.
  3. Use of information regarding IP Address and our use of cookies
  4. Any personal information disclosure to third parties
  5. Your right to access, update, correct your personal information
  6. the extent of automated decision-making or profiling that we carry out using your Personal Information;
  7. Security measure we have to protect/prevent the loss, misuse of personal information;
  8. You right to lodge a complaint

BELPAY. IO is a registered company in UK.

BELPAY.IO has become a multi-functional crytocurrency exchange, trusted and acknowledged by million users.

We, BELPAY.IO offer cross platform trading via mobile app, website, Web Socket and REST API, providing access to high liquidity order book for top currency pairs in the market. Instant Bitcoin trading is available via simplified bundle interface.

The exchange has developed a multi-level account system with individual approach to each customer, from Bitcoin beginners to institutional traders. Worldwide coverage, multiple payment options, and 24/7 support are accompanied by time-proven platform stability that guarantees safety of assets and data

Gathering and Use of Personal Information

If you use our services and open an Account with us, we may collect your personal information for our records

Types of information which we may collect include:

  1. Name
  2. Your photograph
  3. Your date of birth
  4. Identity proof (such as driven licence, passport ) for address verification, date of issue, photographic identification
  5. Your address
  6. Phone number
  7. Email id for communication
  8. Your Brower,IP address and Operating System details
  9. Banking details including account numbers
  10. Your trades

The purpose to collect your personal information is to provide you services which you want to use and to fulfil the legal obligations stemming from regulatory obligations that arise from providing you the service.

Use of your Personal Information for the following purposes:

  1. to grant you permission to open and operate an Account on the Platform;
  2. to enable you to complete Transactions on the Platform;
  3. to reply your queries
  4. to analyse use of our Site;
  5. required for regulatory purposes such as Tax, prevention of Money Laundering, prevention of Fraud, adherence to Company statistical reporting obligations etc.;
  6. to inform you about products and promotions that may be of interest to you, from ourselves and third parties, although only if you have specifically agreed to receive such information;
  7. for market survey e.g. surveying our Users' needs and opinions on issues, such as our performance etc

IP Addresses

We may collect information about your system i.e. computer, including your IP address, browser type, operating system for system administration and to report aggregate information to our advertisement client. This is collection of statistical date of Users browsing patterns and actions and will not be used to identify any individual unless that same individual.


We work on “cookie which is known feature of a browser which assigns a unique identification of User computer. Cookies are generally stored on your computer’s hard drive. We use this collected information from cookies to evaluate the effectiveness of our website, analyse trends, and administer the platform. The information we collected from cookies allows us to determine which parts of our site are most visited, what difficulties our visitors faces while accessing our website. With this feedback, we can improve the quality of our website and can incorporate most desired features and information.

We also use cookies and/or a technology known as web bugs which are typically stored in emails to help us confirm your receipt of, and response to, our emails.

Our service provider(s) will place cookies in the hard disk of your computer and we receive that selected information that educate us on things like how visitors navigated around our website, which products are more browsed, and general transaction information.

Our service provider analyses this collected information and provided us report. This report provided by the service provider helps us to understand our visitors’ interests in our website and how better we can serve them.

By using our website you are agreeing that we may use cookies for the purpose set out above. will always keep record of all transfer of personal information to third parties and this information, where possible, can be provided to you.

Disclosure of Personal Information

We use personal information for the purpose stated at the time you provide us with such information or otherwise for the purpose set out in the privacy policy.

We may make available your personal information to our agents, affiliates, representatives, trusted contractors and service providers for these limited purposes upon your express consent or for and during the provision of the service that you would have requested.

We may also share your personal information with insurance companies, financial institutions or other companies in the case of a merger, divestitures, or other corporate re-organisation and notify you about the sharing of your information.

We may also share your personal information with law enforcement or regulatory agencies, as may be required by law; in that case, we may not be able to inform you about sharing of your information due to legal restrictions.

Information shares with third parties shall liable to protect the personal information and to use it only for those service, they are performing for your or BELPAY.IO. Such a third parties except regulatory bodies, would be contractually bound to adhere the same security and confidentiality policies as BELPAY.IO

We will ensure that no third party misuse your personal information.


User have the right to access his/her personal information and can email to us at for any correction, updating and blocking of inaccurate information or you can also do these actions by yourself in your account profile page. Upon you written request to us by email, we will inform you about your personal information that we hold and the use and general disclosure of your personal information. We will give you a copy of your personal information we have, if you want additional copies then there may be a minimal changes to cover the administrative costs.

If you want deletion or destruction of both the Account and Personal information then you may send request to us at:

BELPAY.IO will take immediately action on your request except, where this is not consistent with its legal and regulatory obligations.

To ensure the integrity, confidentiality and availability of your personal information, we may request you to provide identification documents and/or other documents prior to assisting you in excising any of your rights.

In the carrying out our services we may use automated processing to reduce the risks of money laundering, fraud and abuse of our services, through this automated processing, we do analysis of your transactional, identification and behavioural patterns.

If you do not wish to carry out this automated process, then we may not be able to provide you our services. If you want to know more about this automated processing, you may contact us at


BELPAY.IO has implemented technical and organisational security system to ensure the integrity and confidentiality of your personal information and protect it from any kind of loss, misuse, alteration or destruction. Our company’s authorised personnel have rights to access your personal information and are responsible to treat the information as confidential. With you prior consent or we are obliged to pass on your personal information to third parties; we will request that same levels of technical and organisational security measure be applied through contractual agreements, where possible. In case of failure of security measures of such information, we will immediately notify or contact you without undue delay.

Security Capabilities and Policy for Transmission of Payment Card Details

BELPAY.IO is fully compliant with PC1 DSS Level 2.


You may be find links from our website to other websites and resources provided by third parties. Our privacy policy applies only on our website. Accessing third parties websites or resources require you to leave our website.

We are not responsible for any of those third party websites, including, without limitation, policies, failures, their content, promotions, products, actions and/or any damages, failures, losses or problem caused by, related from those websites. We advise you to review all the policy documents, rules, terms and conditions, of each website that you visited.

Retention of Personal Information

Users’ information is stored within our servers located in European Union. BELPAY.IO employees have the right to access your information whose office may also be outside of European Union but the principal of data security and processes is same as within the European Union.

Users’ payment method details that Users may use to receive or effect payments from BELPAY.IO are passed on to third parties payment processor which is based in the EU and with which we have contractual agreement for the safety of users’ rights.

BELPAY.IO will hold users personal information only for as long as it is required for the purposes stated in this Privacy Policy and our own legal & regulatory requirements.

In accordance with the records keeping activities for Anti – Money Laundering, Tax and company legal obligations, BELPAY.IO will retain users account and personal information for at least, a period of ten years after a user closes his account with us.

Information hold for regulatory purposes will be protected from unnecessary processing and will be held only for the purpose of being able to provide information or access to relevant authorities.

Disposal of Personal Information

Once we have no request from the users to provide service or an obligation to store personal information for legal and regulatory purpose, we will dispose of user personal information in line with acceptable industry and security norms so that this cannot be subsequently retrieved and associate to users.

Where we cannot directly remove such records, like as in archived backups, we will retain a log of which personal information should be removed if ever the backup date is restored


On registration or post registration, we will provide the ability with prior consent of users to check marketing preference check boxes located within the users account profile page and allow us to contact you or use your personal information for marketing purposes.

User has the right to retract the consent from us to process personal information for marketing purposes. You can prevent such processing by unchecking marketing preference check boxes on your account profile page or contact us on our email:

Our Data Protection Officer

Our Date protection is the key contact person of Date Protection Supervisory Authority, the information Commissioner’s office.

He is the person in charge of ensuring our company adheres to this privacy policy. You can contact data protection officer on dpo@BELPAY.IO


Our website policies, information, disclosure, content, promotions and features may be updated, modified, revised, and/or supplemented at any time and without prior notice at the sole and absolute discretion of BELPAY.IO. We will notify all the users by a notice on our website and will post the update policy on the website.

This current version of the Privacy Policy has last amended on 5/10/2018

Fraud, Phishing and Email scams disclaimer

Please be notified that BELPAY.IO is not in any partnership with any entities that represent themselves as customer support advisers, providing customer support services via phone and/or social media platforms and promise to solve your issue for money. Remember that our customer support is provided only via BELPAY.IO website and is always free of changes. If you receive such types of phone calls or emails, please contact us on support@BELPAY.IO

Contact Us

If you have any query, suggestion, comments or concerns, regarding this Privacy Policy, please contact us at the email

You may check our help centre on for frequently asked questions where you can get solution easily.